You: I have never heard of a poker site randomly locking accounts You: Where there any suspicion regarding my account? Roy: It was just a routine security checks made by our Security team to ensure the accounts of our players are free from fraud activities. You: But I do like to know why it was locked in the first place Roy: Please note that your account is now active and you can now access it again. Roy: Can you give me a few more minutes to check this? You just randomly locked my account for a routine check?

Roy: It was just a routine security checks made to our customers account.

Roy: I have updated your account and you can now access it. Roy: Can I take a few minutes to check your account? You: My account has been temporarily locked for security reasons Why would William Hill randomly freeze accounts? Kind of worrying that William Hill confirmed that any account may be locked at any time to perform a routine security check. There were no suspicions whatsoever regarding my account. When I contacted live support, I was told it was a routine security check, and that my account was now accessible again.

My William Hill account was temporarily locked this afternoon.

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